Refund policy

We want you to be genuinely happy with your piece. Here's how returns and exchanges work.

Standard Pieces (The Burk, The Rambler)

If something isn't right, reach out within 30 days of delivery and we'll make it right — a replacement, exchange, or refund, depending on the situation. The piece should be unused and in its original condition.

Custom Orders

Because Custom pieces are built specifically to your chosen Base Leather, Thread, and Leather Pocket combination, they're made to order and final sale — we're not able to accept returns or exchanges on Custom orders unless the piece arrives with a genuine defect or damage.

Maker's Select

Each Maker's Select piece is a unique, individually numbered item. They're ready to order and final sale — we're not able to accept returns or exchanges on Maker's Select orders unless the piece arrives with a genuine defect or damage.

Defects & Damage

If your piece arrives damaged or with a manufacturing defect, contact us within 30 days with photos and we'll replace or repair it at no cost — this applies to every piece we make, including Custom orders.

Lifetime Warranty

Separate from returns — every piece is backed by our lifetime warranty against stitching failure. See our Warranty page for details on how that works.

How to Start a Return

Email whiskeygrainleather@gmail.com with your order number and a quick note on what's going on — we'll take it from there.