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FAQ

FAQ

How long does it take to get my order?

Standard pieces ship within 2-3 business days. Custom orders and Maker's Select pieces are made after you order, so they typically take ,2-3 weeks, every piece is worth the wait.

How does a Custom order work?

Pick your Base Leather, Thread, and Leather Pocket colors from the color guide, then place your order — we'll confirm the details and get started. Custom pieces are final sale except in the case of a defect.

What is Maker's Select?

A small run of individually numbered pieces — once a number sells, it's gone. Each one is one of ten, not a standard restock.

What does "full-grain" actually mean?

Full-grain means we use the top layer of the hide — the strongest, most durable part, and the part that develops real character over time. A lot of cheaper leather goods use lower layers of the hide that don't age nearly as well.

Will my leather change color over time?

Yes — that's the point. Full-grain, vegetable-tanned leather darkens and develops a richer patina the more you carry it. See our Care Guide for how to help it age well.

What's covered under the lifetime warranty?

Stitching failures — if a seam gives out from normal wear, we'll fix it, free, for as long as you own the piece. See our Warranty for the full details and how to file a claim.

Do you ship internationally?

Not currenntly, we will be soon.

Can I return a piece if I change my mind?

All orders are final sale, unless there is a genuine physical defect upon arrival. — see our full Refund Policy for details.

Where are you located?

Every piece is handmade in Fort Wayne, Indiana — one bench, cut and stitched by hand, no factories involved.

"Cheap leather looks its best on day one. Ours looks best on day five thousand."
Lifetime Warranty — Stitch Fails, We Fix It. Free. Forever.
Follow the Bench

Show us how it's aging.

We watch a piece's grain darken the same way we watch a glass go from clear to amber — tag @whiskeygrainleather when yours starts picking up some color.

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The Whiskey Grain Standard

24/7 Customer Support

Real answers, whenever you need them.

Lifetime Warranty

Covers any seam that fails from normal use.

Free Shipping Over $150

On U.S. orders $150 and up.